EPLAN Global Support
Maximising potential

Your entry into EPLAN Global Support

EPLAN Solution Center for software service customers

With our online support system, the "EPLAN Solution Center", you as a software service customer receive comprehensive support through more efficient processing of your individual application questions. This accelerates your process and enables us to reply faster to you on questions that urgently need clarification. Additionally you can track the status of your tickets at any time.

How EPLAN work

How it works in EPLAN

Creating a support question from the EPLAN Platform.

FAQs

Comprehensible responses to frequently asked questions.

EPLAN Information Portal

Your place for information, tutorials, FAQs and more.

EPLAN Support for subscription customers

As a customer of our licence subscription services, we offer you comprehensive support.

Support for your platform and cloud solutions

We provide support for your application questions about the EPLAN Platform. We’re also available for any questions you might have about EPLAN Cloud products.

Quick response times

Our experts will start processing your request no later than four hours after submission to provide you with a solution as quickly as possible.

Support in your national language

Our EPLAN Support experts answer your questions in your national language and also in English.

Online Question Support

Conveniently ask your questions online through the EPLAN Solution Center.

Telephone availability

You can reach EPLAN Support Monday through Friday, during our local office hours.

Easily track the status of your request

You can view the current processing status of your support request at any time using the ticket tracking. If you wish, you can also access the status of all the tickets that have been created for your customer number.

Knowledge Database

You can take advantage of our comprehensive database at any time, with useful tips for using your software.

*Data Protection

For the worldwide operation of the EPLAN Solution Center, EPLAN uses a solution which is provided by an external technical service provider. The data processing can also take place outside of the EU. The service provider is obligated to comply with the applicable level of data protection in Germany (including appropriate technical and organizational measures for data security) and to comply with the instruction of EPLAN in the collection, processing and use of personal data.